Privacy Policy

IronBranch a product of Tempered Logic LLC ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website or use the BranchNote application (our "Service") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

• Account Information: Name, business email address, branch location, and role information provided during setup.
• Customer Data: Information you input into the Service regarding your customers (e.g., customer names, interaction notes, quote details). You retain ownership of this data.
• Usage Details: Information about how you access and use the Service, including traffic data, logs, and other communication data.

2. How We Use Your Information

We use information that we collect about you or that you provide to us:

• To provide the BranchNote service and its contents to you.
• To allow branch staff to share context regarding customer interactions (the core function of the app).
• To provide customer support and troubleshoot technical issues.
• To notify you about changes to our Service or any products or services we offer.
• To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (e.g., cloud hosting providers) and who are bound by contractual obligations to keep personal information confidential.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential.

5. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through the email address specified in your account.

6. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@ironbranch.net.